Cancellation Policy

Last Updated: August 29, 2026

At LUXINOM, we understand that you may occasionally need to cancel an order.

1. Cancellation Request

If you wish to cancel your order, please contact us as soon as possible at:

Please include your order number and the reason for cancellation.

2. Before Order Processing

If your cancellation request is received before the order has been processed or dispatched, we will make reasonable efforts to cancel the order.

If payment has already been collected, the applicable refund will be processed to the original payment method.

3. Orders Already Processed or Shipped

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If the order has already been shipped, you may need to receive the product and request a return in accordance with our 14-Day Return & Refund Policy.

4. Refunds for Cancelled Orders

Where a cancellation is successfully processed before dispatch, the applicable refund will generally be initiated through the original payment method.

The time taken for the amount to appear in your account depends on your bank or payment provider.

5. Cancellation Due to Product Unavailability

If LUXINOM is unable to fulfill an order because a product becomes unavailable or due to another fulfillment issue, we may cancel the affected order and provide an applicable refund.

6. Fraudulent or Suspicious Orders

LUXINOM reserves the right to cancel orders where we reasonably suspect fraudulent activity, unauthorized payment, misuse of promotional offers, or other suspicious activity.

If payment has already been collected, the applicable amount will be refunded where appropriate.