Shipping & Delivery

Last Updated: August 29, 2026

At LUXINOM, we aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Please allow 1–3 business days for order processing before dispatch.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

2. Shipping Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Estimated delivery timelines are not guaranteed and may vary due to:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Incorrect or incomplete addresses
Transportation disruptions
Unforeseen circumstances

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

LUXINOM may offer free shipping or promotional shipping rates on selected products, locations, or during specific promotional periods.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided to the email address associated with your order.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect, incomplete, or insufficient address provided by the customer, additional shipping charges may apply for re-delivery.

If the parcel is returned to us, we may contact you regarding the next steps.

6. Delayed Orders

If your order has exceeded the estimated delivery period, please contact us at:

customersupport@luxinom.com

We will review the shipment status and assist you as appropriate.

7. Lost or Damaged Shipments

If an order appears to be lost or arrives visibly damaged, please contact us as soon as possible.

We may request photographs, videos, packaging information, or other details to assist with the investigation.

The resolution will depend on the circumstances and the applicable courier or logistics process.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their policies.

Please ensure that someone is available to receive the package when delivery is attempted.

Repeated failed delivery attempts, refusal to accept the shipment, or incorrect address information may result in the package being returned to us.

9. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on availability, packaging, or logistics requirements.

You may therefore receive more than one shipment or tracking update for a single order.

10. International Shipping

If international shipping is offered for a particular product or destination, any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.