Return & Refund Policy

Last Updated: October 14, 2026

At LUXINOM, we take great care in preparing, packaging, and delivering our traditional Indian sweets to maintain their quality and freshness. Since our products are perishable food items, we do not accept returns or exchanges on sweets once an order has been delivered. However, if you receive a damaged, spoiled, incorrect, or incomplete order, please contact us so we can review the issue and provide an appropriate resolution.

1. No Returns on Sweets

Due to the perishable nature of our products and food safety and hygiene considerations, all sweets sold by LUXINOM are non-returnable.

Returns are not accepted for the following reasons:

  • Change of mind after placing an order.

  • Personal taste or flavour preferences.

  • Incorrect product or quantity selected by the customer.

  • Dissatisfaction with a product that has no verified quality issue.

  • Products delivered in good condition and as ordered.

Please review the product description, weight, quantity, ingredients, and other details carefully before placing your order.

2. Damaged, Spoiled, or Incorrect Products

If you receive sweets that are damaged during transit, spoiled upon delivery, incorrect, or missing from your order, please contact us as soon as possible, preferably within 24 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number.

  • Your name and contact details.

  • A clear description of the issue.

  • Clear photographs or videos of the product, packaging, and shipping label, where applicable.

Please retain the original packaging and any affected products until our team has reviewed your complaint. Do not consume products that appear spoiled or unsafe.

All complaints will be reviewed on a case-by-case basis. The reporting period does not limit any rights available to consumers under applicable law.

3. Resolution for Eligible Complaints

If our review confirms a genuine issue involving damage during transit, product quality, an incorrect product, or a fulfilment error, LUXINOM may provide an appropriate resolution, depending on the circumstances.

Possible resolutions include:

  • Replacement of the affected product.

  • Refund of the eligible amount.

  • Another appropriate resolution in accordance with applicable law.

The resolution will depend on the nature of the issue, the information provided, product availability, and applicable consumer protection laws.

4. Refund Process

If a refund is approved, it will be initiated to the original payment method wherever possible.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment gateway.

For cash-on-delivery orders, our support team will communicate the available refund method and any required details.

Shipping charges will be reviewed as part of the resolution, wherever applicable.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted only if the order has not entered preparation, packaging, or dispatch. Since sweets are prepared and packed for timely delivery, cancellation may not be possible once processing has begun.

Any eligible cancellation and refund will be handled in accordance with applicable laws and the status of the order.

6. Delivery and Storage

We take reasonable care to package and dispatch our sweets appropriately. However, product freshness may depend on delivery conditions and proper storage after receipt.

Customers are advised to follow the storage instructions provided with the product and consume it within the recommended period.

LUXINOM cannot accept returns for products that have deteriorated because of improper storage or handling after delivery, subject to applicable law.

7. Non-Returnable and Non-Refundable Orders

Except where a remedy is required by applicable law or an eligible complaint is approved under this policy, returns and refunds are not available for:

  • Sweets delivered in good condition and as ordered.

  • Products returned due to a change of mind or personal preference.

  • Products improperly stored or handled after delivery.

  • Orders where the customer selected the wrong product or quantity.

Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.

8. Contact Us

For questions, complaints, or assistance with your order, please contact us:

Brand: LUXINOM

Email: customersupport@luxinom.com

Business Address:
Plot No. 80, Om Vihar Colony,
Kalwar Road, Hatoj,
Jaipur, Rajasthan – 302012, India.

Please include your order number in all communications so that we can assist you efficiently.

At LUXINOM, we are committed to delivering quality traditional Indian sweets and addressing genuine order-related concerns with care.