Last Updated: August 29, 2026
At LUXINOM, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return within 14 days of receiving your order, subject to this policy.
1. 14-Day Return Period
You may request a return within 14 calendar days from the date of delivery.
To qualify for a return, the product must:
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Be unused and unworn
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Be in its original condition
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Have all original tags and labels attached
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Include original packaging and accessories, where applicable
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Not have been washed, altered, stained, damaged, or otherwise used
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Be accompanied by your order number or proof of purchase
2. How to Request a Return
To request a return, email:
Please include:
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Order number
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Customer name
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Product name
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Reason for return
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Photographs of the product, if requested
Return requests must be submitted within the 14-day return period.
3. Return Approval
All return requests are subject to review.
Once approved, we will provide instructions regarding the return shipment.
Please do not send a product back without receiving return instructions from LUXINOM.
4. Return Shipping Charges
For returns due to change of mind, personal preference, or incorrect size selection, return shipping costs may be borne by the customer.
If the product is defective, damaged, incorrect, or materially different from the product ordered, LUXINOM will review the issue and may arrange or reimburse reasonable return shipping costs where applicable.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
We may request photographs or other information to verify the issue.
Depending on the circumstances, we may provide:
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Replacement
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Exchange
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Refund
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Another appropriate resolution
6. Refund Process
Once the returned product is received and inspected, we will determine whether it meets our return requirements.
If the return is approved, the applicable refund will be initiated to the original payment method, where possible.
Your bank or payment provider may take additional time to reflect the refund.
7. Shipping Charges
Original shipping charges, where separately charged, may be non-refundable unless the return is due to an error or issue attributable to LUXINOM or otherwise required by applicable law.
8. Exchanges
Exchanges may be available for eligible products, subject to availability.
If the requested replacement is unavailable, LUXINOM may offer another appropriate resolution, including a refund where applicable.
9. Non-Returnable Products
Returns may not be accepted for:
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Used or worn products
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Washed products
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Altered products
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Products with missing tags
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Products damaged after delivery due to customer handling
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Products returned after the 14-day return period
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Personalized or customized products
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Products specifically identified as non-returnable on the product page
10. Sale Products
Sale or promotional products may have specific return conditions stated on the relevant product page or promotion.
Unless otherwise specified, eligible sale products may be returned within the applicable 14-day period if they satisfy all return requirements.
11. Return Address
Approved returns may be sent to:
LUXINOM
Plot No. 80, Om Vihar Colony,
Kalwar Road, Hatoj,
Jaipur, Rajasthan – 302012, India
Do not ship a return to this address until your return has been approved and return instructions have been provided.
12. Contact Us
For return and refund questions:
Email: customersupport@luxinom.com